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Customer Support

Shipping & Delivery

All orders are processed and shipped during business days – Monday to Friday 9AM – 5PM excluding statuary holidays. Once your order has been shipped you will receive an email with the tracking number along with status updates as your package transits to you.

We can ship worldwide from our various warehouses to provide you the quickest turnaround time to receive your order.


Orders are shipped from our warehouse in California. Processing times are within 1 business day Monday to Friday, excluding holidays. In the event we don’t have stock available in our US warehouse, we will send it from one of our other locations.

China/Taiwan/Singapore/Hong Kong/Asia

Orders are shipped from our China warehouse within 1 business day (Monday to Friday, excluding holidays) and transit times are within 1-5 business days to receive. All orders are shipped exclusively with SF Express, 4PX or YunExpress.

Everywhere else

Orders are shipped from our warehouse in Shenzhen, China within 1 business day (Monday to Friday, excluding holidays), and transit times are 7-10 business days on average. Once shipped you’ll receive a tracking number and automated emails with status updates.

Orders are shipped with either 4PX or YunExpress depending on your location. For Europe, VAT will be included in the cost at checkout and you’ll receive the shipment with it paid already.

Exchanges & Returns

We warrant our products to be free of manufacturing defects for 6 months, and will happily replace products that fail during this time period. Due to the nature of the products we sell, we cannot accept returns. We do not accept returns or exchanges due to a change of mind as all sales are final. 


Here’s some frequently asked questions that we get, to help you out.

Yes! The 80mm Maverick and Maverick Pro along with the 86mm McFly and McFly Pro are all compatible with electric skateboards that use a “kegel” style pulley.

Do note that the Maverick may require you to remove your belt cover on some electric skateboards due to the core position.

The Maverick has a very “in the pavement” feeling and generally feels softer overall. This gives you great control and comfort at the expense of a little bit of speed and longevity.

The Maverick Pro on the other hand is purely focused on speed, grip and durability. The Pro urethane has a more “on the pavement” feeling, meaning it feels as if it’s sitting ontop of the pavement you’re riding, whilst giving you incredible grip, speed and durability.

The McFly is going to give you incredible comfort and cushion when you ride at the expense of a little bit of roll speed. If you’re not looking to beat any world records, then the McFly is the best choice. If you want a little more roll speed at the expense of some comfort, then the McFly Pro is going to be the wheel for you.

Our 86mm McFly and McFly Pro are ideal wheels for distance pushing. The regular McFly offers you immense levels of comfort and shock absorbtion, whilst the McFly Pro focuses on roll speed to get the most efficient output from each push.

For downhill, you can’t go past our 80mm Maverick and Maverick Pro. Both are great wheels to use for downhill. For racing, we recommend the Maverick Pro as this is its intended purpose.

For freeride, we recommend either the 65mm Mooonwalkers, the 70mm Vipers or Viper Pro. If you like big freeride wheels, go with the 80mm Maverick or Maverick Pro.

Our 65mm Mooonwalkers are the perfect match for a cruiser or surfskate setup.

Yes! Our 65mm Mooonwalkers are the perfect match for freestyle and dancing due to the large supportive core, the Mooonwalkers are lightweight for their size.